Shipping policy
Last updated: 5 May 2026
This Shipping Policy explains how shipping works for wholesale orders placed with Forms of Discovery.
This policy applies unless we agree different shipping terms with you in writing.
Please read this policy before placing an order request. If you have any questions, contact us at contact@formsofdiscovery.com.
1. Shipping overview
We ship wholesale orders to approved stockists worldwide, unless we are unable to ship to your location.
At the time this policy was last updated, shipping is free for approved stockists worldwide.
Free shipping does not include import duties, taxes, customs fees, or other local charges that may apply in your country.
2. Shipping terms
Orders ship DAP — Delivered at Place, unless we agree otherwise in writing.
This means we cover the shipping cost to the agreed delivery address, while you are responsible for any import duties, taxes, customs fees, brokerage fees, or local charges due on arrival.
Customs rules vary by country. Delays, extra charges, or rejected deliveries may occur if an order is held by customs or does not meet local import rules.
3. Shipping address
Please make sure your shipping address is complete and correct.
Before we ship your order, we will ask you to confirm your shipping address by email, usually together with your invoice or final payment request.
We are not responsible for delays, failed delivery, or extra costs caused by incorrect or incomplete shipping details.
If a package is returned to us because the shipping address was incorrect or incomplete, we will contact you to arrange the next steps. Additional shipping costs may apply.
4. When your order will ship
Shipping timing depends on the purchase type.
In-stock purchases
In-stock purchases are items that are available and ready to ship.
In-stock purchases ship after full payment has been received and your shipping address has been confirmed.
Pre-order purchases
Pre-order purchases are items that are already in production and have an estimated ready-to-ship date.
The estimated ready-to-ship date will be shown on the product page or confirmed in writing.
Pre-order purchases ship after the remaining 60% balance has been paid and your shipping address has been confirmed.
Made-to-order purchases
Made-to-order purchases are items produced after your order is placed.
All made-to-order purchases have a 90-day production lead time, unless we agree otherwise in writing.
Made-to-order purchases ship after the remaining 60% balance has been paid and your shipping address has been confirmed.
5. Payment before shipping
Orders will not ship until the required payment has been received.
For in-stock purchases, full payment is required before shipping.
For pre-order and made-to-order purchases, a 40% deposit is paid when the order is confirmed, and the remaining 60% balance is due when the order is ready to ship.
The 60% balance must be paid within 14 days of our payment request sent by email.
If the final balance is not paid within this time, we may treat the order as cancelled, as explained in our Returns and Refunds Policy and Terms and Conditions.
6. Delivery times
Delivery times are estimates only.
Delivery may be affected by customs, carrier delays, weather, holidays, high order volume, incorrect shipping details, payment delays, or events outside our control.
We will do our best to keep you informed if we become aware of a significant delay.
7. Tracking
Once your order ships, we will send tracking information by email.
Tracking updates are provided by the shipping carrier. There may be a delay between the time your order ships and the time tracking information becomes active.
8. Customs, duties, and taxes
You are responsible for checking any import, resale, tax, customs, registration, labelling, or compliance requirements that apply in your own market.
You are also responsible for paying any import duties, taxes, customs fees, brokerage fees, local charges, or other fees due on arrival, unless we agree otherwise in writing or unless required by law.
We are not responsible for delays, rejected deliveries, or extra charges caused by customs rules, import restrictions, unpaid duties or taxes, or local requirements in your country.
9. Insurance and lost or damaged shipments
Shipping method, insurance, and delivery terms may be confirmed separately in writing.
If your shipment appears to be lost, delayed, or damaged in transit, please contact us at contact@formsofdiscovery.com as soon as possible.
Please include:
- your order number or invoice number;
- your business name;
- the tracking number;
- a short description of the issue;
- clear photos or videos, if the package or items arrived damaged.
We will review the issue and help with the next steps where possible.
If a package is damaged on arrival, please keep the packaging and shipping materials until the issue has been reviewed. The carrier may require photos or inspection of the packaging.
10. Refused or unclaimed deliveries
If a delivery is refused, unclaimed, or returned to us because duties, taxes, customs fees, or local charges were not paid, we will contact you to discuss the next steps.
Any extra shipping costs, return fees, duties, taxes, customs fees, or local charges related to a refused or unclaimed delivery are your responsibility, unless we agree otherwise in writing or unless required by law.
11. Returns and exchanges
Returns and exchanges are explained in our Returns and Refunds Policy.
Please contact us before sending anything back. Returns or exchanges sent without approval may be refused or may take longer to process.
For your first approved return, we will cover the return shipping cost.
For exchanges on your first order, if you cover the cost of shipping the item or items you want to exchange back to us, we will cover the cost of shipping the exchanged item or items to you once.
For any future returns or exchanges, return shipping and re-shipping costs are your responsibility, unless the return or exchange is due to our mistake, the item is confirmed to be faulty or incorrect, or we agree otherwise in writing.
Any import duties, taxes, customs fees, or local charges related to the original shipment, return, or exchange are your responsibility, unless required by law, unless the return or exchange is due to our mistake, or unless we agree otherwise in writing.
12. Changes to this policy
We may update this Shipping Policy from time to time.
The latest version will always be posted on this page with the “Last updated” date.
Any shipment will be handled according to the policy in place at the time your order was confirmed, unless required by law or unless we agree otherwise in writing.
13. Contact
For questions about shipping or delivery, contact us at:
Forms of Discovery
Email: contact@formsofdiscovery.com
Address: Rua Doutor Neto de Araújo 320, Sala 306, Vila Mariana, São Paulo, SP 04111-001, Brazil