Refund policy
Last updated: 5 May 2026
This Returns and Refunds Policy explains when and how items can be returned, exchanged, or refunded.
This policy applies to wholesale orders placed with Forms of Discovery, unless we agree different terms with you in writing.
Please read this policy before placing an order request. If you have any questions, contact us at contact@formsofdiscovery.com.
1. How to request a return or exchange
Please contact us before sending anything back.
Returns or exchanges sent without approval may be refused or may take longer to process.
To request a return, exchange, or refund, email us at contact@formsofdiscovery.com with:
- your order number or invoice number;
- your business name;
- the item or items you want to return or exchange;
- the reason for the request;
- clear photos or videos, if the item is faulty, damaged, or incorrect.
We will review your request and explain the next steps by email.
If your return or exchange is approved, we will send return instructions by email. Please do not send items back before receiving our instructions.
Items must be packed securely and sent using the return method we confirm by email.
If you use your own shipping method without our approval, we may not be able to track the return. We are not responsible for returns that are lost or damaged because they were sent using an unapproved or untracked method.
Once we receive your return, we will inspect the item.
We aim to review returned items within 5 business days of receiving them.
If the item meets the return and exchange conditions below, we will process the approved refund, exchange, credit, or other agreed solution.
If the item does not meet the return and exchange conditions, we will contact you by email and explain the reason.
2. Return and exchange conditions
To be eligible for a return or exchange, you must contact us within 14 calendar days of receiving your order.
If we approve the return or exchange, the item must be shipped back within 5 business days of receiving our return instructions.
Returned items must be:
- unused;
- unworn;
- unwashed;
- undamaged;
- unaltered;
- returned with original tags, labels, packaging, and any accessories included with the item.
Items must be packed securely so they are protected during return shipping.
We may not be able to accept a return or exchange if:
- the request is made outside the 14-day window;
- the item is shipped back outside the approved timeline;
- the item shows signs of use, wear, washing, damage, or alteration;
- the item is missing original tags, labels, packaging, or included accessories;
- the item is not eligible for return under this policy.
If a returned item does not meet these conditions, we will contact you by email. In that case, we may refuse the return or exchange, and you may need to pay the shipping cost for the item to be sent back to you.
We offer one free return on your first order for your peace of mind. The cost of shipping for any future return is your responsibility, unless we agree otherwise in writing or unless the return is due to our mistake.
3. Purchase types
We offer three purchase types: in-stock purchases, pre-order purchases, and made-to-order purchases.
In-stock purchases
In-stock purchases are items that are available and ready to ship.
Pre-order purchases
Pre-order purchases are items that are already in production and have an estimated ready-to-ship date.
Pre-order purchases allow approved stockists to reserve selected styles, colours, sizes, and quantities before the items are ready to ship.
Pre-order purchases are paid in two parts:
- a 40% deposit when the order is confirmed; and
- the remaining 60% balance when the item is ready to ship.
Made-to-order purchases
Made-to-order purchases are items produced after your order is placed.
Made-to-order purchases are paid in two parts:
- a 40% deposit when the order is confirmed; and
- the remaining 60% balance when the item is ready to ship.
4. Refunds
Approved refunds are usually made to the original payment method.
If a refund to the original payment method is not possible, we will agree another refund method with you in writing.
Refund timing may depend on your bank, card issuer, payment provider, or payment platform.
In-stock purchases
In-stock purchases are fully refundable if they are returned in line with this policy.
Refunds are issued after we receive and inspect the returned item.
Pre-order purchases
For pre-order purchases, the 40% deposit is non-refundable because it confirms the order and reserves stock for you.
The remaining 60% balance is refundable if:
- the order is cancelled before shipping; or
- the item is returned in line with this policy.
If we are unable to complete your order, we will refund the amount paid, including the deposit.
Made-to-order purchases
For made-to-order purchases, the 40% deposit is non-refundable because it helps cover production costs.
The remaining 60% balance is refundable if:
- the order is cancelled before shipping; or
- the item is returned in line with this policy.
If we are unable to complete your order, we will refund the amount paid, including the deposit.
Unpaid balances
If the final 60% balance for a pre-order or made-to-order purchase is not paid within 14 days of our payment request, we may treat the order as cancelled. In that case, the 40% deposit will not be refunded.
Fees and charges
Processing fees, card fees, bank fees, and currency conversion fees may not be refundable, unless required by law or unless the refund is due to our mistake.
5. Exchanges
We may offer exchanges when stock is available.
To request an exchange, email us at contact@formsofdiscovery.com within 14 calendar days of receiving your order.
Please include:
- your order number or invoice number;
- your business name;
- the item or items you want to exchange;
- the style, colour, or size you would like instead.
Exchanges are subject to availability. We do not guarantee that the requested replacement style, colour, or size will be available.
If the requested item is not available, we may offer:
- a refund, where available under this policy;
- store credit;
- a replacement item, if agreed in writing;
- cancellation of the exchange, with the original item sent back to you at your cost.
6. Shipping costs, duties, and taxes
Shipping is currently free for approved stockists worldwide, unless we agree otherwise in writing.
Free shipping does not include import duties, taxes, customs fees, or other local charges that may apply in your country.
Orders ship DAP — Delivered at Place, unless we agree otherwise in writing. This means we cover the shipping cost, while you are responsible for any import duties, taxes, customs fees, or local charges on arrival.
For your first approved return, we will cover the return shipping cost.
For exchanges on your first order, if you cover the cost of shipping the item or items you want to exchange back to us, we will cover the cost of shipping the exchanged item or items to you once.
For any future returns or exchanges, return shipping and re-shipping costs are your responsibility, unless the return or exchange is due to our mistake, the item is confirmed to be faulty or incorrect, or we agree otherwise in writing.
Any import duties, taxes, customs fees, or local charges related to the original shipment, return, or exchange are your responsibility, unless required by law, unless the return or exchange is due to our mistake, or unless we agree otherwise in writing.
7. Faulty or incorrect items
Please contact us as soon as possible if you receive a faulty or incorrect item.
Email contact@formsofdiscovery.com with:
- your order number or invoice number;
- your business name;
- a short description of the issue;
- clear photos or videos.
We will review the issue and explain the next steps.
If the item is confirmed to be faulty or incorrect, we may offer a repair, replacement, refund, credit, or another appropriate solution, depending on the situation, the purchase type, any written wholesale terms, and applicable law.
Normal wear and tear, damage caused by misuse, incorrect washing, accidents, alteration, or failure to follow care instructions is not considered a fault.
8. Items that cannot be returned
Some items may not be returnable unless they are faulty, incorrect, or unless required by law.
This may include:
- final sale items;
- custom items;
- altered items;
- items clearly marked as non-returnable;
- items that have been used, worn, washed, damaged, or altered;
- items without original tags, labels, packaging, or included accessories.
If an item is non-returnable, we will aim to make this clear before the order is confirmed.
9. Changes to this policy
We may update this Returns and Refunds Policy from time to time.
The latest version will always be posted on this page with the “Last updated” date.
Any return or refund will be handled according to the policy in place at the time your order was confirmed, unless required by law or unless we agree otherwise in writing.
10. Contact
For questions about returns, exchanges, or refunds, contact us at:
Forms of Discovery
Email: contact@formsofdiscovery.com
Address: Rua Doutor Neto de Araújo 320, Sala 306, Vila Mariana, São Paulo, SP 04111-001, Brazil