Privacy policy
Last updated: 5 May 2026
Forms of Discovery operates this website, including its related information, content, features, tools, products, and services.
This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, apply to become a stockist, submit an order request, place an order, communicate with us, or otherwise use our services.
Forms of Discovery is powered by Shopify, which helps us provide our website and services.
Please read this Privacy Policy carefully. By using our website or services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and share your personal information.
If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy applies to matters relating to personal information.
1. Who we are
This website is operated by Forms of Discovery Ltda., doing business as Forms of Discovery.
For the purpose of applicable data protection laws, we are the data controller of your personal information.
You can contact us at:
Forms of Discovery
Email: contact@formsofdiscovery.com
Address: Rua Doutor Neto de Araújo 320, Sala 306, Vila Mariana, São Paulo, SP 04111-001, Brazil
2. Personal information we collect
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.
Personal information does not include information that has been collected anonymously or has been de-identified so that it cannot reasonably identify you.
Depending on how you interact with us, we may collect the following types of personal information.
Contact details
This may include your name, business name, billing address, shipping address, phone number, and email address.
Wholesale application information
If you apply to become a stockist or wholesale buyer, we may collect business information such as your company name, business address, resale location, website, social media handles, tax or business registration details, buyer name, role, and information about your store, customers, market, or buying interests.
Account information
This may include your username, password, account settings, preferences, and related login information.
Order and transaction information
This may include the products you view, add to your cart, request, purchase, return, exchange, or cancel, as well as your past orders, invoices, payment status, delivery details, and order communications.
Payment information
Wholesale payment may be handled outside the website through invoices, email, bank transfer, credit or debit card, or another payment method agreed in writing.
We may receive information about your payment method, payment confirmation, transaction details, billing information, or payment status.
Credit and debit card payments are completed through PayPal. Bank transfers are completed through Wise. We do not store your full card details.
Communications with us
This includes information you send to us by email, forms, customer support messages, wholesale enquiries, order requests, or other communications.
Device information
This may include information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information
This may include information about how you interact with our website, such as the pages you view, the products you browse, the time and date of your visit, and how you move through the website.
3. How we collect personal information
We may collect personal information in the following ways.
Directly from you
For example, when you apply to become a stockist, create an account, submit an order request, place an order, contact us, request support, or provide information by email or through our website.
Automatically through our website
For example, when you visit or use our website, we may collect device and usage information through cookies, pixels, analytics tools, and similar technologies.
From Shopify and service providers
We may receive information from Shopify and other service providers that help us operate our website, manage wholesale applications, process payments, arrange shipping, provide analytics, support marketing, or communicate with you.
From partners or third parties
We may receive information from partners or other third parties where permitted by law, such as payment providers, shipping carriers, fraud prevention providers, marketing platforms, or business tools we use to provide our services.
4. How we use your personal information
We may use your personal information for the following purposes.
To provide our services
We use personal information to operate our website, review wholesale applications, manage approved stockist accounts, process order requests, prepare invoices, confirm payments, arrange shipping, manage returns and exchanges, and provide customer support.
To manage wholesale orders
We use personal and business information to review stockist applications, communicate with wholesale buyers, confirm order details, prepare invoices, manage payment terms, reserve stock, arrange production, and deliver orders.
To communicate with you
We use your personal information to respond to enquiries, send order updates, send invoices, provide customer support, confirm shipping details, send tracking information, and maintain our business relationship with you.
To process payments
We use payment-related information to confirm payment, process transactions, manage invoices, prevent fraud, and keep financial records.
Credit and debit card payments are completed through PayPal. Bank transfers are completed through Wise. These providers may process your personal information according to their own privacy policies.
To arrange shipping and delivery
We use your contact and shipping information to prepare shipments, confirm delivery details, provide tracking information, and communicate with shipping carriers, customs brokers, or logistics providers.
To improve our website and services
We may use device, usage, order, and communication information to understand how visitors use our website, improve the customer experience, improve our wholesale process, and develop our products and services.
For marketing and advertising
Where permitted by law, we may use your personal information to send marketing emails, share updates, promote products, or show online advertisements.
You can opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us.
For security and fraud prevention
We use personal information to help protect our website, payment process, business, customers, and stockists. This may include detecting, investigating, or taking action against possible fraud, unauthorised activity, security risks, or misuse of our services.
For legal and business reasons
We may use personal information to comply with applicable laws, keep business records, respond to legal requests, resolve disputes, enforce our terms and policies, and protect our rights, property, business, customers, and users.
5. Legal bases for using your personal information
Where GDPR or UK GDPR applies, we rely on the following legal bases to use your personal information.
Contract
We use your personal information when it is needed to review wholesale applications, manage approved stockist accounts, process order requests, prepare invoices, confirm payments, arrange shipping, manage returns or exchanges, and provide customer support.
Legitimate interests
We use your personal information where it is needed for our legitimate business interests, including to operate and improve our business, protect our website, prevent fraud, communicate with wholesale buyers, understand how our website is used, and manage our relationship with stockists.
We only rely on legitimate interests where we believe our interests are not overridden by your rights, freedoms, or interests.
Consent
We rely on consent where required, such as when you sign up for marketing emails or where consent is required for cookies, analytics, or advertising tools.
Where we rely on consent, you may withdraw your consent at any time.
Legal obligation
We use your personal information when needed to comply with tax, accounting, customs, regulatory, legal, or law enforcement requirements.
6. How we share personal information
We may share personal information with third parties where needed to operate our business, provide our services, or comply with the law.
This may include sharing information with:
- Shopify, which hosts and supports our website;
- PayPal, for credit and debit card payments;
- Wise, for bank transfers;
- payment processors, banks, and financial service providers;
- shipping carriers, logistics providers, customs brokers, and fulfilment partners;
- email, customer support, and communication tools;
- analytics providers;
- marketing and advertising partners;
- fraud prevention, security, and IT service providers;
- professional advisers, such as accountants, lawyers, or consultants;
- government authorities, regulators, courts, or law enforcement where required by law;
- another business if we are involved in a merger, sale, financing, restructuring, acquisition, or similar business transaction.
We may also share personal information if you ask us to, give us permission, or direct us to share information with a third party.
7. Relationship with Shopify
Our website is powered by Shopify.
Shopify collects and processes personal information about your access to and use of our website in order to provide and improve the services it provides to us and to you.
Information you submit through our website may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you live.
We may also use Shopify features that help protect, improve, and grow our business. These features may use information from your interactions with our store, with other merchants, and with Shopify.
In some cases, Shopify is responsible for processing your personal information, including responding to requests to exercise your privacy rights for those processing activities.
To learn more about how Shopify uses personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information through the Shopify Privacy Portal Link.
8. Cookies and similar technologies
We may use cookies, pixels, analytics tools, and similar technologies to operate our website, remember preferences, understand website traffic, improve our services, support security, and provide marketing or advertising.
Some cookies are necessary for the website to work. Others help us understand how visitors use the website or support advertising and marketing.
Depending on where you live, you may have choices about how cookies and similar technologies are used. These choices may be provided through our cookie banner, browser settings, or privacy preferences tools.
9. Targeted advertising and opt-out rights
We may use personal information for marketing and advertising purposes, including to show advertisements that may be more relevant to your interests.
Depending on where you live, sharing personal information for targeted advertising based on your activity across different websites may be considered a “sale,” “sharing,” or “targeted advertising” under certain privacy laws.
Depending on where you live, you may have the right to opt out of these activities. You can exercise your rights to opt out of those uses here.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit the website.
10. Third-party websites and links
Our website may include links to websites or online platforms operated by third parties.
If you follow links to websites that are not operated by us, you should review their privacy policies, security practices, and terms. We are not responsible for the privacy or security practices of third-party websites.
11. Children’s data
Our website and services are not intended for children.
We do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you are a parent or guardian and believe a child has provided us with personal information, please contact us so we can review and delete the information where appropriate.
As of the date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined under applicable law, personal information of individuals under 16 years of age.
12. Security and retention
We take reasonable steps to protect personal information.
However, no method of transmission or storage is completely secure, and we cannot guarantee perfect security.
Please avoid sending sensitive or confidential information to us through insecure channels.
We keep personal information for as long as needed for the reason we collected it, unless a longer period is required or allowed by law.
In general:
- We keep order, invoice, payment, tax, customs, and accounting records for as long as required by applicable tax, accounting, customs, and legal rules.
- We keep stockist account information for as long as the account remains active, and for a reasonable period afterwards in case we need it for business records, disputes, legal compliance, or future wholesale enquiries.
- We keep wholesale application information for as long as needed to review the application, manage the stockist relationship, keep business records, or respond to future enquiries.
- We keep customer support and communication records for as long as needed to respond to the enquiry, manage our relationship with you, resolve disputes, or keep business records.
- We keep marketing contact information until you unsubscribe or ask us to delete it, unless we need to keep limited information to respect your opt-out request.
- We keep website analytics, cookie, and device information for the period set by the relevant cookie, analytics tool, or service provider.
The exact length of time we keep personal information may depend on the type of information, the reason we collected it, legal requirements, business needs, and whether we need the information to resolve disputes or enforce agreements.
13. Your rights and choices
Depending on where you live, you may have rights in relation to your personal information.
These rights may include:
- the right to access or know what personal information we hold about you;
- the right to request correction of inaccurate personal information;
- the right to request deletion of personal information;
- the right to receive a copy of your personal information;
- the right to ask us to transfer your personal information to another party, where available;
- the right to opt out of sale, sharing, or targeted advertising, where applicable;
- the right to object to or restrict certain processing, where applicable;
- the right to withdraw consent, where we rely on consent.
These rights are not absolute and may apply only in certain situations. In some cases, we may decline a request where permitted by law.
You may exercise your rights by contacting us at contact@formsofdiscovery.com, through the options provided on our website, or through the applicable Shopify privacy tools where relevant.
We may need to verify your identity before responding to your request.
If you are using an authorised agent to make a request on your behalf, we may ask for proof that you authorised the agent to act for you. We may also ask you to verify your identity directly with us.
We will not discriminate against you for exercising your privacy rights.
14. Marketing emails
We may send you promotional emails if you have signed up for them or where otherwise permitted by law.
You may opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us at contact@formsofdiscovery.com.
If you opt out of marketing emails, we may still send non-promotional emails, such as messages about your account, applications, order requests, invoices, payments, shipping, or other business communications.
15. Complaints
If you have a complaint about how we process your personal information, please contact us first at contact@formsofdiscovery.com.
Depending on where you live, you may also have the right to contact your local data protection authority.
If you are in the European Economic Area, you may contact your local data protection authority.
If you are in the United Kingdom, you may contact the UK Information Commissioner’s Office.
16. International transfers
We may transfer, store, and process your personal information outside the country where you live.
This may happen because we use service providers, platforms, payment providers, shipping partners, and business tools that operate in different countries. These may include Shopify, PayPal, Wise, email and communication tools, analytics providers, marketing providers, fraud prevention providers, shipping carriers, customs brokers, and cloud or IT service providers.
If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms where required. These may include the European Commission’s Standard Contractual Clauses, the UK equivalent, adequacy decisions, or another valid transfer mechanism.
17. EU/UK representative
If GDPR or UK GDPR requires us to appoint a representative in the European Union or United Kingdom, we will provide the representative’s contact details in this Privacy Policy or through another clear notice.
At this time, our main privacy contact is:
Forms of Discovery
Email: contact@formsofdiscovery.com
Address: Rua Doutor Neto de Araújo 320, Sala 306, Vila Mariana, São Paulo, SP 04111-001, Brazil
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.
The latest version will always be posted on this page with the “Last updated” date.
19. Contact
For questions about this Privacy Policy, our privacy practices, or to exercise your privacy rights, contact us at:
Forms of Discovery
Email: contact@formsofdiscovery.com
Address: Rua Doutor Neto de Araújo 320, Sala 306, Vila Mariana, São Paulo, SP 04111-001, Brazil